FAQ

Box Catering – FAQ

What is Box Catering?
The easiest and most delicious way to organise catering.
Browse our website, our menus and our photos then email or call us with the details of your event and your needs. We will help you design the perfect package, arrange all of the services that you might need to make your event perfect. This can be a simple drop off of our food for your to enjoy or a fully serviced extravaganza with food, drinks, staff and entertainment. We prepare and cook a broad range of catering from finger foods to individually boxed meals, to share buffet options or beautiful plated meals. When we don’t have chefs cooking in your kitchen, we will deliver your catering to you in purpose designed insulated electric catering boxes (slightly similar to those used by airlines). These boxes are temperature controlled, so hot food stays hot and cold food stays cold for at least 4 hours without fear of contamination or spoiling. They will also reheat food back to the perfect temperature if it is returned to the hot boxes.

How do I place an order?

Simply call or email us with your requirements and we will do the rest.

What happens next (after ordering) if we just want food dropped off?
Everything you ordered will be delivered to you in the hot/cold box(s) at the specified time and place. When you’re ready, open the box and eat at your leisure, then simply put all the Box Catering platters and equipment back inside the boxes.

What happens with the Box Catering equipment?
After you have enjoyed your meal, please place any items to be picked up back in the box. We will pick up the equipment usually the next business day or by arrangement with you.

What are your times of delivery?
We delivery Monday to Saturday 8.30am to 7pm or other times by arrangement. Order anytime of the day or night. Please try to give us as much notice as possible.

What areas do you delivery to?
Currently we deliver the Sydney greater metro area. Other areas may be covered by special arrangement.

I want to change or cancel an order what do I do?
Please contact us by email or phone as soon as possible. If it is possible to still make changes or cancel the order we will do so. It becomes quite difficult to make changes in the last 48 hours.

What are the payment methods?
Credit card – Visa, Mastercard and Amex.
Direct Deposit (please forward the remittance advice to our email)

What is the delivery charge?
Generally there are no delivery charges. You may be charged a fee for longer distances.

What is the minimum order?
$250 is the minimum order.
for orders under $250 please contact us on 9418 3170 and we will try to assist you if we can.

Can I place an order today and get the order delivered today?
Usually this is not possible. We do not keep food prepared and ready unless it is for an order. However, call us and we will assist you if we can.

What happens if there is a problem with the order?
Please contact us immediately if there is any problem with your order. The success of your function is very important to us. Please call Greg on 0447 680 048 and he will ensure that we rectify any problem to your satisfaction.

How do I contact you?
Please feel free to contact our
Office – 9418 3170
General Manager – Greg Harris on 0447 680 048
Proprietor – Greg Bookallil on 0411 425 679

Are the prices GST inclusive?
All prices are inclusive of GST.

What if a customer has food allergies?
Box Catering makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Prior to ordering, customers with food allergies are encouraged to contact Box Catering (Greg Harris on 0447 680 048 or e-mail info@boxcatering.com.au) for additional information and/or support.

What are Meal Packages?
At Box Catering we try to make things as simple as possible, so we have designed meal packages to cover all tastes, a variety of events and styles.

Can I change the Meal Packages?
You are welcome to contact us to change items within any package to customise them to your preferences.

Terms

All references to the Client are the person who confirms the booking. The Client is responsible for the payment of all charges incurred.

1. GST – All prices are inclusive of GST.

2. Booking Confirmation
Any booking is provisional until Box Catering has received payment which in turn indicates acceptance of our Terms and Conditions. All orders through the Website and electronic mail will be subject to “confirmation of order” acceptance by email from Box Catering.

3. Payment
Unless the Client has been given credit terms, the following terms will apply:-
We request payment for all first orders by credit card. Credit terms are only available to clients who order on a regular basis and will be subject to satisfactory credit references and maintenance of the account within the payment term. As part of our credit terms, all new clients must provide credit card details to be held as security and we reserve the right to take any outstanding payments from this card without further notice. Box Catering reserves the right to charge 4% above the total amount outstanding on overdue invoices without notice.

4. Ordering Times
Any orders placed after 12pm cannot be guaranteed for the following day, unless confirmed by our staff. We reserve the right to make substitutions of equal or greater value, if items are unavailable by factors relating to the market, season, supply or any other factors outside our control. Please contact our office in the morning (from 8.00am) and we will advise order availability and delivery time.

5. Order Area – Catchment
Any orders that fall out of our catchment area may incur a special delivery charge, there is a minimum order of $250. Please note that we do not deliver on Sundays.

6. Food Allergy Disclaimer
Box Catering makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we label items with allergen-containing ingredients if the customer has requested it. However, there is always a small risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Box Catering will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating Box Catering foods. Customers with food allergies are encouraged to contact Box Catering (Customer Relation Manager, Greg on 0447 680 048 or email info@boxcatering.com.au) for additional information and/or support.

7. Loss and Damage
The client is wholly responsible for all equipment hired from the time of delivery until collection. The client should, in their own interest, ensure that all such equipment is returned. Any breakages, loss or damage will be charged to the Client at full replacement cost.

8. Delivery
We endeavor to meet all delivery deadlines, however we cannot be held responsible for late deliveries when circumstances are beyond our control. We will communicate this in a timely and professional manner.

9 Collection of Equipment
Generally, the collection is done on the next business working day after the date of delivery, unless a specific date of collection is requested.

10. Complaints
Please contact by phone or email the General Manager of Box Catering, Greg Harris (info@boxcatering.com.au) (0447 680 048)
11. Force Majeure
Box Catering shall not be liable for any loss due to any strike, lockout, act of God, act of terrorism, hostilities or any other circumstances outside Box Catering’s control. Performance or prompt performance of Box Catering’s failure to perform its obligations (whether that failure is due to negligence on the part of Box Catering, employees or sub-contractors or due to other causes) but nothing herein shall exclude Box Catering’s obligation to pay compensation for death or personal injury as required by law.

12. Staff Hiring
If staff are required and invoiced as a separate item, they are charged at a session rate (minimum 4 hours), any extra hours worked are charged at the hourly rate. Additional hours incurred on a function will be charged after the event. Transport must be paid for any staff that work after 10.30pm – it is standard procedure to pay for travelling time.

13. Cancellation
Any cancellation of an event by the client must be notified to Box Catering as soon as possible. In the event that such cancellation is outside 7 days of the time of delivery then you will receive a full refund of the monies paid, by the same method of payment. If it is within 7 days up to 48hrs prior to delivery then at least 50% of the money will be refunded. If within 48 hours of delivery then there will be no refund of the monies paid, unless by arrangement with Box Catering Management.

14. Refunds
If the customer is not satisfied with any meal, food or any product provided by Box Catering then we will refund any monies spent on that product that is deemed unsatisfactory.

15. Copyright
a.These terms outline the use of the Box Catering website which shall be deemed enforceable upon your or anyone’s entry into it. By entering our website you automatically agree to be legally bound to these terms. If any of the following terms are, for any reason, not fully enforceable, all other terms shall nonetheless continue to be so.

b.Logos – The Box Catering logos, page headers, footers and icons are copyright of Box Catering. All other company names and logos, and product names mentioned or displayed on our website, are copyright of their respective owners. You are not permitted to replicate, copy or incorporate any material published on this website, into any other work, website or publications that belong to you or a third party, without the prior consent of Box Catering.

16. Website disclaimer
Our website is intended to provide visitors with general information about us, our services and our associated companies. It does not intentionally constitute legal or any other professional advice, contract or service.

The website and the information being displayed is provided “AS IS”, Box Catering makes no express or implied representations or warranties regarding this website or the information on it. Therefore, Box Catering disclaims itself in relation to the accuracy of the information on neither our website nor the accuracy and reliability of any third party websites we may link to. Since Box Catering has no control over third party websites, you accept that you enter such resources via our website at your own risk.

Your use of our website and its information is entirely at your own risk, and you assume full responsibility for any loss or damage that you may suffer as a result. Box Catering nor its affiliates, or any partners, principals, stockholders or employees of any thereof will be liable for any special, indirect, incidental, consequential or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence) or otherwise, relating to the use of this website or information contained in it.

17. Privacy and data protection
Box Catering respects your right to privacy and WILL NOT collect any personal information about you from your use of our website, unless you have given your express permission to do so. Any information which you do submit to us will not be made available to any third parties, and will only be used by Box Catering in line with the purpose for which you provided it.

The only information we will collect, as a result of you visiting our website will be technical data. This is not personal information and cannot be used to identify users, all we do is track you while on our website which merely helps us identify the most frequently visited pages; but as soon as you leave our website, you cannot be tracked any further.

When you order from Box Catering we need your name, email address, delivery address and credit card number/expiration date. We use this data to process and deliver your order, (including confirmation email). Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer. From time to time, we use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our sites design and provide our customers with a fulfilling shopping experience.

18. Email subscription – Cancel and Opt-Out

From time to time, we may contact you about special offers and new site features if you have agreed to be included in our email subscription feature on our home page. To cancel our emails, you can send us an email with the words “unsubscribe” or “remove” in the heading or body of the email.

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